FAQs

Switching Business Energy Supplier FAQ's

How much does this service cost?

This service is completely free of charge. Our fees are always charged to the supplier that you choose.

How can alternative suppliers provide the same utilities at lower cost?

Alternative suppliers are far leaner organisations, with lower overheads, which reflects on the lower costs to the customer.

How often are the tariffs updated?

If you are in a contract your price will remain unchanged until the contract termination date. This excludes any increases imposed by statuary bodies.

How long does it take to switch suppliers?

Switching suppliers takes on average 6 to 8 weeks. However, various things can change this, for example if you are still in contract with another supplier, or if the new supplier does not have all information that they require to complete the switch.

If I do change supplier, will any of my supply equipment need changed?

No. Your gas, electricity, and telecom's will still be supplied to you through your existing equipment. The only difference will be who supplies you and the reduction in costs to you.

Who is responsible for safety and maintenance?

Although you now have a choice of companies to supply utilities, it will still be the responsibility of your regional supplier to provide a safety and maintenance programme.

If I change gas supplier, will my central heating service contract be affected?

No. whoever you have your contract with, will still honour it, regardless of who supplies the gas.

Who currently supplies my energy?

In the first instance, try to find a recent bill or speak to the previous occupier. If you still do not know who supplies your property; for gas call Transco on 0870 608 1524, for electricity please view the table below.

Region Distribution Company MPAS Number
Eastern EDF Energy 0870 196 3082
East Midlands Central Networks East 0845 603 0618
London EDF Energy 0845 600 0102
North Wales, Merseyside and parts of Shropshire SP Manweb 0845 270 9101
West Midlands Central Networks 0845 603 0618
North East Northern Electric Distribution 0845 601 3268
North West United Utilities Electricity 0870 751 0093
North Scotland Scottish Hydro-Electric Power Distribution 0870 900 9690
South Scotland SP Distribution 0845 270 9101
South East Seeboard Power Networks 0845 601 5467
Southern Southern Electric Power Distribution 0870 905 0806
South Wales Western Power Distribution 0845 601 5972
South West Western Power Distribution 0845 601 5972
Yorkshire Yorkshire Electricity Distribution 0845 330 0889