energy news

British Gas: Estimated Bills Scrapped >> How?


25th November, 2009

Estimated Bills Scrapped By British Gas

British Gas is changing the way it bills its customers by offering to get rid of unpopular estimated bills. The company said estimates are the biggest source of frustration among customers because they are "hard to predict and budget for". Instead it is encouraging people to use Energy Smart meters, which allow customers to submit readings online or by text, and pay monthly for the exact amount they use. The new service comes with a monitor which displays and updates the household's gas and electricity usage.

The move away from estimated bills is part of a campaign to encourage more customer feedback. British Gas has also invited customers to join a panel "to come into our business, meet our people, ask anything they like - and report back publicly on what they've found". However, the company explained it would not be cutting prices this year as it is still supplying gas and electricity purchased at prices that were fixed more than twelve months ago.



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